Q. Why should I buy from Xtreme Case Mods when there are other stores that sell PC Products??

This is a question that one of my customers asked me when I first opened my business. So I thought it about time that I let all XCM customers know the answer I gave.

Have you ever been in one of these situations???  

• You send an 'e' mail to a store asking a technical question. They don't get back to you at all or they reply a week later!

• You send an 'e' mail to a store asking about item prices or postage. They don't get back to you at all or they reply a week later!

• You contact a store about a warranty claim. They don't get back to you at all or even read the mail!

• You receive the wrong order quantity or do not receive the order at all. It takes 'e' mails, aggressive phone calls and lots of YOUR time to try and sort it!

Now I am sure that at some stage you have been in one of these situations or know of someone who has. I know I have and it really annoys me.

       The Xtreme Case Mods Difference

At Xtreme Case Mods you WILL NOT find yourself in any of the above predicaments. And the reason is simple - when I set up this business I decided that XCM would never place a customer into a position that would see them not wanting to do business with us again. It's that simple. And it's this philosophy that keeps our satisfied customers coming back to us time and time again.

Our business is based on the following:

• Every 'e' mail is answered within 24 hours and if possible sooner.

• Every order is acknowledged with an 'e' mail whether completed or not.

• Every completed order is acknowledged with a "Payment Received" 'e' mail.

• Every dispatched order is acknowledged with a "Dispatch Notice" 'e' mail.

• Every order is usually dispatched within 24 hours and definitely no later then 48 hours.

• Every shopper and/or customer receives the same high level of service that they are entitled too.

Xtreme Case Mods has placed customer service at the very heart of the business. And it's this philosophy that makes us stand out from the rest. So for a purchasing experience that is relaxed and hassle free why not try us. You'll be glad you did.

Gary Petersen